How do I return an unwanted item that I have purchased online?
We are happy to exchange or refund your order within 28 days if you are not fully satisfied with the products, as long as they have not been worn/used.
My online order was damaged in transit. How do I return it?
If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online Contact Us form.
Where the damage is not noticeable until you open your parcel, after you have signed for delivery, then you must notify us within 24 hours via our online Contact Us form.
Once you have contacted us, we will arrange for the order to be returned to us.
We are unable to accept a return of goods damaged in transit unless you notify us within 2 days of receipt of your order.
My online order is faulty. How do I return it?
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights.
We will provide you with a free Collect Plus returns label for this faulty item.
Alternatively, please Contact Us and we will advise accordingly.
Upon return the item will be inspected and once deemed faulty, we will issue the appropriate form of redress (replacement / repair/ refund) which is at our discretion. Please note, we are unable to offer a refund if the item is returned after 28 days from the date of receipt.
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund and this item will be returned to you.