What delivery options are available?
Standard Delivery (3-5 Days) – including Scottish Highlands and Islands – Excluding Northern Ireland
For customers in Mainland UK, order by 11am for delivery within 3-5 working days.
Delivery to the Scottish Highlands & Islands may take a day longer.
You will receive an email on dispatch of your order. Working days are Monday to Friday, excluding public holidays. Any orders placed after 11am on Friday or over the weekend will be considered as being placed the following working day.
Standard Delivery is FREE for all GB orders over £30, and £3.95 for all orders under £30.
For more information on orders to Northern Ireland please see below.
Northern Ireland Orders
For customers in Northern Ireland, order by 11am for delivery within 3-5 working days.
Working days are Monday to Friday, excluding public holidays.
Any orders placed after 11am on Friday and over the weekend will be considered as being placed the following working day.
Standard Delivery is FREE for all orders over £30, and £3.95 for all orders under £30.
Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.
How much will my shipping costs be?
If your order is £29.99 or under – £3.95
If your order is over £30 – FREE
What does my Order Status mean?
If you are a registered customer, you can view your order status by logging into your account and clicking View Orders.
ORDER STATUS IS DIFFERENT FROM TRACKING INFORMATION
Your Order Status is supplied by Debonair Schoolwear, and details what is happening with your order between the time you place it and the time it is dispatched from our warehouse.
Once your order is processed and leaves our warehouse, it is handled by our delivery carriers.
What time of the day will I receive my order?
Orders are delivered between 8.00am and 6.00pm on working days, Monday to Friday, excluding public holidays although occasionally the driver may deliver on a Saturday but this is not guaranteed.
What happens when I am not at home when my delivery arrives?
Standard Delivery (Including Scottish Highlands and Islands, Excluding Northern Ireland)
Our courier will attempt delivery three times, however, they will always aim to deliver first time.
If you are not home when your order arrives the courier may leave the order with a neighbour or in a safe location at your property. A calling card will be left to advise the location of your order.
If the courier is unable to deliver to a neighbour or a safe place, a calling card will be left to advise. The courier may leave a telephone number so you and the courier can arrange a mutually convenient delivery date, however, this is entirely at their discretion. The courier will attempt a further two times. If after three attempts the courier is unable to deliver, the order will be returned to us.
Once your order is delivered or delivery has been attempted, your tracking will update to reflect this.
If you are not home when the order arrives the courier may try to deliver to a neighbour, either side or opposite your property, provided they can obtain a signature. A calling card will be left at the delivery address to advise.
If the courier is unable to deliver to a neighbour, they will leave a calling card to advise of the attempted delivery, this calling card will provide instructions on how to re-arrange your delivery.
If no further instructions are received after 5 working days, the order will be returned to our warehouse.
Why has my order not been delivered and returned to you?
The most common reason for this is because our courier attempted delivery and were unable to deliver. Please check your tracking for further information.
The order will be returned to us and we will issue a refund, you may incur a delivery charge.
Why has my order been cancelled?
Orders can be cancelled if we experience a stock fulfillment issue with the order.
Orders can also be stopped automatically by our online security system. There are a number of reasons why an order may be cancelled by our online security system. One of the most common reasons is because the card holder name and/or billing address details provided do not match the details that the bank or card provider has on record for them.
You will receive an email notification if your order is cancelled and payment will not be taken, however, it may take the bank 5-8 working days to release any pre-authorisation that may have been placed on the funds. This may take longer depending on your bank. Unfortunately, this is completely outside of Debonair Schoolwear’s control.
Once an order has been cancelled it cannot be reactivated.
My parcel is shown as having been delivered but I have not received it.
If our courier was unable to deliver to your address, they may have delivered the order to one of your neighbours or left your order in a safe place. A calling card will be left at your property and your tracking will have updated to advise the location of your order. Your tracking will also have updated.
I have received the wrong items.
If you believe you received the wrong items in your order, please Contact Us and we will resolve as promptly as possible.
Can I ship one order to multiple addresses?
No, currently, we are unable to ship one order to multiple addresses.
Where do you deliver to?
We deliver to all postcodes in the UK, including the Scottish Highlands and Islands*, Isle of Man, Isle of Wight and BFPO located in Mainland UK.
*Please note, some items may not be available for delivery to the Scottish Highlands & Islands due to courier restrictions.
We do not deliver to Jersey, Guernsey or BFPO located outside of Mainland UK.
We do not deliver outside of Mainland UK, Northern Ireland or the Republic of Ireland.
Can I request a specific delivery date / time when I place my order?
Currently, you cannot request a specific delivery date or time when you place your order.
What if the delivery date has passed and I still don’t have my order?
Please note that delivery dates are estimates only and are not guaranteed. Delivery dates can change due to factors outside of our control.
Please check your tracking for the most up to date information on your order.
If your order has not arrived within the stated time, please Contact Us.
Are all orders delivered by your couriers discreetly packaged?
We make every attempt to ensure all items are packaged discreetly, however, we are unable package some larger goods and large, bulky items and these may be delivered in original packaging.